FAQ 1001 PlayHuts

Sarbakane is a French company committed to manufacturing as locally as possible.

• Wooden parts are manufactured in Ukraine and Bulgaria. 
• The fabrics are printed in Turkey and made in France, near Marseille.
• Packs are assembled in France (Paris region). 

Depending on the pack model chosen, the number of connectors and rods varies to build larger or smaller creations. A 100% cotton canvas bag is supplied for storing the connectors and rods. You'll also find an instruction booklet to help you get the most out of your PlayHut. And don't worry if you're not sure about your creativity, it's full of model ideas too! The pack also includes a spray to moisten the wood in case of poor performance in dry weather.

The wooden parts are made from solid beechwood. Fabrics are 100% Oeko-tex certified printed cotton.

The 1001 PlayHuts philosophy is to give children as much freedom as possible in the construction of their playthings, so they can let their overflowing imaginations run wild.

For this reason, our fabrics don't have a predetermined shape that would only fit one construction model. Instead, we supply large rectangular pieces of fabric (1 or more depending on the Pack size chosen), which are draped around the construction to cover it completely. Fabric surfaces supplied range from 6m² (for the Dragonfly Pack) to 19m² for the Grizzly Pack. 

The canvases can either be simply laid over the built structures, or secured to the structure using clothespins (not supplied).

We offer a wide range of 100% cotton fabrics with a dozen different patterns to choose from to cover your cabins.

However, you can also use sheets, blankets or plaids you have at home to cover your PlayHut. Once construction is complete and assembly checked by an adult, the structures created are strong enough to add another sheet or even a comforter (we tested it for you)!

The size of the PlayHut built varies according to each of your creations within a pack.

It differs greatly according to height and choice of construction. However, we can estimate the average size for each pack. The average floor area used is 1 x 1 m for the Dragonfly pack, 1.5 x 1 m for the Squirrel pack, 1.5 x 1.5 m for the Beaver pack and 1.5 x 2 m for the Grizzly pack.

Of course, once your child has finished playing, you can dismantle the construction and store it in a bag (supplied with your pack).

Please refer to the video on the home page to help you choose your pack.

The average assembly time depends on the child's age, the degree of parental help and the complexity of the structure you're creating. It takes around 10 min with the Dragonfly pack and 30 min with the Grizzly pack to assemble a PlayHut with the help of a parent.

Our products are made from natural, untreated wood for your children's safety. As wood is a living material, it reacts to the humidity conditions in which it is stored.

If your PlayHut is stored for an extended period of time in a dry place, such as a heated room, the pins may not adhere as well. Don't panic, a small spray is supplied in your pack. Simply fill it with water, and moisten the rods and connector holes to instantly restore their perfect hold.

When first used, the rods are a little more difficult to insert. The wood will gradually come together, and rod insertion will become easier as you use the equipment.

It's also worth noting that in damp weather, the wood expands slightly (in the same way that the doors in your home can start to rub in their frame), which may explain why insertion is more difficult. In these conditions, the help of an adult may be necessary. You don't necessarily have to try to insert the rods as far as possible into the connectors.

We've also developed a little tool, the "Coup de pouce" mallet, to enable young children to take a more active part in construction if they're having trouble with the management of cubes and rods.  

The mallet is not included by default in our packs. In fact, even without the mallet, the PlayHut can be assembled and disassembled without difficulty. 

We offer this accessory as an option, because although its use is not essential to kit assembly, some of our customers find it very practical. For young children in particular, having a mallet can be appreciated to facilitate their participation.

Connectors and rods can be ordered individually from our online store. If you want to create larger structures, you can also add a new pack, which are of course compatible with each other. If you have any regrets, or if you'd like to change the atmosphere, the canvases are also sold separately!

We offer a guarantee against breakage on wooden rods and connectors. We undertake to return the same number of defective components free of charge. Details of this guarantee can be found in our general terms and conditions (article 8.2).

This guarantee applies from 1 broken cube or when the number of broken rods exceeds 2 (2 additional rods are already included in each pack).

To benefit from this warranty, please contact us by mail, either via the contact form available on the website, or by email at contact@sarbakane.fr, and we will ask you to provide proof of purchase, as well as a photo of the damaged parts. This warranty is limited to 10 years from the date of purchase.

Returns are possible and must be made in their original condition and complete within a maximum of 30 days following receipt of the product. Return shipping costs are at the customer's expense.

Exchange (subject to availability) or refund will be made within 14 days of receipt. For more information, please refer to our general terms and conditions (article 7).

Connectors and rods are made from lightweight, untreated natural wood. Our products comply with CE toy safety standards, and are certified by an independent laboratory. So your children are safe in the company of our playhouses as long as they play under adult supervision, as with any play area.

Yes, but VIGILANCE!

1001 PlayHuts products are made from untreated solid wood.

For this reason, the material must not be exposed to strong variations in temperature or humidity, or to the elements. It should not be left outdoors for more than a day (day/night variations in temperature and humidity are likely to cause the wood to splinter).

However, you can also use your PlayHut outdoors for a picnic, a tea party or a sunny afternoon in the garden.

Our delivery times depend on your country of residence and the delivery method you choose. 

For metropolitan France, under normal circumstances, delivery times are 4 to 6 working days for delivery to a relay point (free of charge) and 2 to 3 working days for home delivery.

For other geographical areas, the estimated delivery time is displayed when you enter your address when choosing your shipping method. 

We have developed a network of independent stores that distribute our 1001 PlayHuts products. You'll find details of these partners in the " Our retailers" section. We invite you to contact our sales outlets to check their stocks before visiting them.