This privacy statement was updated on September 24, 2024 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.
In this privacy statement, we explain what we do with the data we obtain about you via https://sarbakane.com. We recommend that you read this declaration carefully. We comply with the requirements of privacy legislation when processing your personal data. This means, among other things, that:
- we clearly indicate the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to that which is necessary for legitimate purposes;
- we first ask for your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data, and we require the same of parties processing personal data on our behalf;
- we respect your right to consult, correct or delete your personal data if you so request.
If you have any questions or would like to know exactly what data we hold, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes related to our business activities, including the following: (click to unfold)1.1 Contact - By telephone, mail, e-mail and/or web forms
1.1 Contact - By telephone, mail, e-mail and/or web forms
We use the following data for this purpose:
- A first and last name
- An e-mail address
The basis on which we may process this data is :
Shelf life
At the end of the service, we keep this data for the following number of months: 12
1.2 Payment
1.2 Payment
We use the following data for this purpose:
- An e-mail address
The basis on which we may process this data is :
Shelf life
At the end of the service, we keep this data for the following number of months: 36
1.3 Account registration
1.3 Account registration
We use the following data for this purpose:
- A first and last name
- An e-mail address
The basis on which we may process this data is :
Shelf life
We keep this data until the end of the service.
1.4 Newsletters
1.4 Newsletters
We use the following data for this purpose:
- An e-mail address
- A first and last name
The basis on which we may process this data is :
Shelf life
At the end of the service, we keep this data for the following number of months: 12
1.5 Deliveries
1.5 Deliveries
We use the following data for this purpose:
- A first and last name
- An e-mail address
- A home or other physical address, including a street name and the name of a town or village
- A telephone number
The basis on which we may process this data is :
Shelf life
At the end of the service, we keep this data for the following number of months: 36
2. Sharing with other parties
We only share or disclose this data to subcontractors for the following purposes:
Subcontractors
Name: New processor
Country:
Purpose :
3. Cookies
To provide the best experiences, we and our partners use technologies such as cookies to store and/or access device information. Consent to these technologies will allow us and our partners to process personal data such as browsing behavior or unique identifiers on this site. Failure to consent or withdrawal of consent may adversely affect certain features and functions. For more information on these technologies and partners, please consult our Cookie Policy.
4. Disclosure practices
We disclose personal information if we are required to do so by law or court order, in response to a law enforcement agency, to the extent permitted by other provisions of law, to provide information, or for the investigation of a matter related to public safety.
If our website or organization is taken over, sold or involved in a merger or acquisition, your data may be disclosed to our advisors and any potential buyer and will be passed on to the new owners.
KERLUNA SAS participates in the IAB Europe Transparency & Consent Framework and complies with its specifications and policies. It uses the consent management platform with identification number 332.
We have concluded a data processing agreement with Google.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit misuse and unauthorized access to personal data. This ensures that only the necessary people have access to your data, that access to data is protected and that our security measures are regularly reviewed.
6. Third-party websites
This privacy statement does not apply to third-party websites linked to our website. We cannot guarantee that these third parties manage your personal data in a reliable or secure manner. We recommend that you read the privacy statements of these websites before using them.
7. Changes to this privacy statement
We reserve the right to modify this privacy statement. We recommend that you check this privacy statement regularly for any changes. In addition, we will actively inform you whenever possible.
8. Access and modify your data
If you have any questions or would like to know what personal data we hold about you, please contact us. You can contact us using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it and how long it will be kept.
- Right of access: you have the right to access your personal data known to us.
- Right of rectification: you have the right at any time to add to, correct, delete or block your personal data.
- If you give us your consent to process your data, you have the right to revoke this consent and have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the data controller and to transfer them in their entirety to another data controller.
- Right to object: You may object to the processing of your data. We will comply, unless there are grounds for doing so.
Make sure you always clearly indicate who you are, so that we can be sure not to modify or delete the data of the wrong person.
9. File a complaint
If you are not satisfied with the way we handle (a complaint about) the processing of your personal data, you have the right to lodge a complaint with the data protection authority.
10. Contact
KERLUNA SAS
20 av de la Belle Gabrielle, 94130, Nogent sur Marne
France
Website: https: //sarbakane.com
E-mail : contact@sarbakane.fr
Phone number: +331 89 70 86 90
11. Data requests
For the most frequent requests, we also offer you the possibility of using our data request form.
Appendices
We collect information when you place an order in our store.
What we collect and store
During your visit to the site, we track :
- Products you've seen: for example, to display products you've recently viewed
- Location, IP address and browser type: we use them to estimate taxes and shipping costs.
- Delivery address: we'll ask you to enter this to estimate shipping costs before you place your order, and to send the order to you!
We use cookies to track the contents of your shopping cart while you are browsing our site.
When you purchase on our website, we will ask you to provide information including your name, billing address, delivery address, e-mail, telephone number, payment/credit card details and possibly account details such as login and password.
This information will be used for :
- Sending information about your account and order
- Respond to requests, including refunds and complaints
- Payment processing and fraud prevention
- Comply with any legal obligation, such as tax calculation
- Improve our store offers
- Send you marketing messages, if you choose to receive them
If you create an account, we store your name, address, e-mail, and phone number, which will be used to pre-fill the order validation for future orders.
We generally store your information for as long as we need it for the purpose for which we collect and use it, and we are not legally obligated to continue to store it. For example, we store order information for XXX years for tax and accounting purposes. This includes your name, e-mail and billing and shipping addresses.
We also store comments or notices, if you choose to send them.
Who has access to the data
Members of our team have access to the information you provide. For example, administrators have access to:
- Order information such as what was purchased, when and where it should be sent, and
- Customer information such as your name, e-mail and billing and delivery information.
Our team has access to this information to process orders, process refunds and assist you.
What we share with others
In this section, you should list with whom you share data, and for what purpose. This includes, but is not limited to, statistics, marketing, payment gateways, carriers, and third-party content.
We share data with third parties who help us manage our orders and store services; for example --
Payments
We accept payment by credit card, Klarna or PayPal. When processing payments, certain data will be transmitted to Stripe, Klarna or PayPal, including information required to process the payment, such as the total amount or billing information.
